One of the main goals of managers and executives of the company is to have an efficient organization in every point of view. Efficiency in terms of waste reduction and optimisation of available resources, ready to translate into greater competitiveness and profitability. Less waste of resources is equivalent to saving time and money. Necessary (but not enough) condition to achieve efficiency is the implementation of the quality management system. The quality system must then be certified in accordance with the ISO 9001 CERTFICATION standard which instructs it internationally.

However, it is clear that there are no certified quality systems, as certification is an integral part of the implementation itself. But in this place it should be noted that such a management system is able to bring efficiency to every department, and how this efficiency ultimately translates into a greater satisfaction of all those who come into contact with the organization.

It must start from the definition of the Quality Management System (QMS), a definition that in recent years has been erroneously recognized as the following:

Quality is the set of product/service characteristics that confer on it the ability of Customer's express or implied needs.

A rather limited definition that does not provide adequate clarification about the Natra of a QMS. This is because for reach to the customer's ultimate satisfaction, which remains a final goal, we must pass through a series of actions that change the company itself and its working cycles. Applying to the production stages the standards and requirements set by the Iso 9001 Quality Management Certification result in a sharp improvement in productivity. In turn, productivity implies that the company produces the same quantity of products/services with reduced times and a lower impact of waste. In short, you optimize resources and save time and money.

In the context of the business economy, greater productivity is reflected in more stable finances and in the possibility of cost and therefore lower and competitive final prices. It is clear that implementing the quality management system in the company is translated into the binomial efficiency-profitability. In short, the above definition appears completely limited and out of place, because the quality system involves a series of benefits that go far beyond the mere satisfaction of the customer.

In this regard, it is also interesting to evaluate other elements of corporate enrichment such as the credibility and reliability well mentioned and dealt with in this post that we recommend the deepening. In short, the correct definition or the least appropriate may be that proposed below:

The quality management system is given by the set of rules and actions aimed at customer satisfaction, able to produce efficiency and profitability in the company.

As we see is the binomial efficiency-profitability that if we want to be realized as a "side effect" since the primary objective always remains the satisfaction of the customers, but certainly this is what interests the entrepreneur or the owner of a company, Because it transforms the living costs of an Iso 9001 certification into a sustained and programmed investment.

Investment whose fruits are seized over time. We affirm that in order to achieve customer satisfaction, the efficiency and profitability of the company is achieved in the first beat. A great shot for the whole business economy!

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